Privacy Policy: Alberta Cash for Cars

1. Who We Are

Business Name: Alberta Cash for Cars

Website: albertacashforcars.ca

Phone: +1 (587) 844-2274

Email: [email protected]

Location: Calgary, Alberta, Canada

Privacy Officer: For all privacy-related requests and questions, contact us directly at [email protected]. Our Privacy Officer is responsible for ensuring this policy is followed and that your privacy rights are respected.

2. What Personal Information We Collect

We only collect the personal information needed to provide you with a vehicle quote and complete a purchase. This includes:

• Your name: to identify you and address you properly
• Phone number: to call or text you with your quote and pickup details
• Email address: to follow up on your quote or appointment
• Vehicle information: year, make, model, condition, mileage, and any known damage
• Pickup or vehicle location: your city, postal code, or address so we can arrange towing or pickup
• Messages and notes: anything you include in a contact form, email, or text message to us

We do not collect financial information such as credit card or banking details. All payments we make to you are handled in person, in cash, at the time of pickup.

We do not collect personal information from anyone under the age of 18. If you are under 18, please have a parent or guardian contact us on your behalf.

3. Why We Collect Your Information

Under Alberta PIPA, we are only permitted to collect personal information for purposes that a reasonable person would consider appropriate. We collect your information for the following specific purposes:

• To provide you with an accurate cash offer for your vehicle
• To confirm pickup or towing appointments
• To communicate with you by phone, email, or text about your request
• To dispatch a tow truck or driver to your location
• To complete the vehicle purchase transaction
• To improve the quality and speed of our service
• To respond to your questions or concerns

We do not use your information for unrelated marketing, and we do not sell your information to anyone.

4. How We Use Your Information: Contact by Phone, Text, and Email

When you submit a quote form or contact us directly, you are giving us consent to reach out to you by:

• Phone call: to discuss your quote or confirm a pickup time
• Text message (SMS): to send appointment reminders or follow up on your request
• Email: to confirm details or share information about your vehicle purchase

You may opt out of future messages at any time by replying STOP to any text, emailing us at [email protected], or calling us directly.

5. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We may share it only in the following limited situations:

Towing and logistics partners: If your vehicle require towing by a third-party operator (for example, in areas outside our direct service zone), we will share your name, phone number, and pickup address with that provider. They are required to use your information only to complete the tow.

Legal requirements: We may disclose your personal information if required by law, court order, or a government authority acting under lawful authority in Alberta or Canada.

Business transfer: If Alberta Cash for Cars is sold or merged with another company, your information may be transferred as part of that transaction. We will notify you of any such change.

We do not share your information with advertisers or data brokers.

6. How Long We Keep Your Information

We keep personal information only for as long as it is needed for the purpose it was collected:

• Quote requests that do not proceed to a sale: Information is retained for up to 90 days, then securely deleted.
• Completed vehicle purchases: Records are retained for up to 7 years in accordance with Alberta business record-keeping requirements.
• Email and contact inquiries: Retained for up to 1 year unless a longer period is required.

When we no longer need your information, we delete or anonymize it securely.

7. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. Our safeguards include:

• Secure website (HTTPS/SSL encryption) for all form submissions
• Restricted staff access: only team members who need your information to complete a service (such as dispatching a driver) are permitted to access it
• No storage of financial data through our website

While we do our best to protect your information, no data transmission over the internet can be guaranteed 100% secure. By using our website, you acknowledge this inherent risk.

8. Data Breach Notification

In the event of a privacy breach that poses a real risk of significant harm to you, we will notify you and the Office of the Information and Privacy Commissioner (OIPC) of Alberta without unreasonable delay, as required under Alberta PIPA. We maintain internal records of any security incidents as required by law.

9. Cookies and Website Analytics

Our website may use cookies (small text files stored on your browser) to help us understand how visitors use our site and to improve your experience. Cookies do not contain your personal information.

You can disable cookies through your browser settings at any time. Disabling cookies will not affect your ability to request a quote or contact us.

We may use basic analytics tools (such as Google Analytics) to track site traffic and usage patterns. This data is aggregated and does not personally identify you.

10. Third-Party Links

Our website may contain links to third-party websites or social media platforms (such as Facebook or Google). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information on those platforms.

11. Your Rights Under Alberta PIPA

As an Alberta resident, you have the following rights regarding your personal information:

• Right to know: You can ask us why we collected your information and what we are doing with it
• Right to access: You can request a copy of the personal information we hold about you
• Right to correct: You can ask us to update or correct inaccurate information
• Right to withdraw consent: You can withdraw your consent for us to contact you at any time
• Right to delete: You can ask us to delete your information, subject to any legal record-keeping requirements
• Right to file a complaint: If you believe we have not handled your information properly, you can file a complaint with the Office of the Information and Privacy Commissioner (OIPC) of Alberta

To exercise any of these rights, contact our Privacy Officer at [email protected] or call us at +1 (587) 844-2274. We will respond to all requests within 30 days.

12. Filing a Complaint with the OIPC

If you are not satisfied with how we have handled your privacy concern, you have the right to contact the provincial privacy regulator:

Office of the Information and Privacy Commissioner of Alberta (OIPC) 410 – 9925 109 Street NW Edmonton, Alberta T5K 2J8 Phone: 780-422-6860 Toll-free: 1-888-878-4044 Website: oipc.ab.ca

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in Alberta privacy law. When we do, we will update the “Last Updated” date at the top of this page. Continued use of our website after any update means you accept the revised policy.

We recommend reviewing this page periodically.

14. Contact Us

For any questions about this Privacy Policy, to make a privacy request, or to reach our Privacy Officer:

• Phone: +1 (587) 844-2274
• Email: [email protected]
• Website: albertacashforcars.ca
• Service Area: Calgary and surrounding Alberta communities

This policy is written in plain language to be easy to understand. It is intended to meet the requirements of Alberta’s Personal Information Protection Act (PIPA). It is not legal advice. For specific legal questions, consult a qualified privacy lawyer in Alberta.